Polices- Q&A

MRS. SWEETNESS ADVANCE NOTICE &

POLICIES FOR CAKE ORDERS:

DEPOSITS ARE PAID TO SAVE YOUR DATE FOR EVENTS PLACED OVER 4 WEEKS IN ADVANCE.

ORDERS WILL THEN NEED TO BE PAID IN FULL WHEN REACHING THE FOUR WEEK MARK

PRIOR TO YOUR EVENT DATE. ONCE DEPOSIT(S) OR FULL PAYMENT AMOUNT IS PAID, IN FULL, AN ORDER FORM WILL BE ASSESSED AND YOUR DATE/TIME SLOT WILL BE SAVED. CANCELLATIONS OVER FOUR WEEK'S CAN RECEIVE CREDIT TO YOUR ACCOUNT FOR ANOTHER TIME WITHIN THAT SAME YEAR. ANY CANCELLATIONS LESS THAN 4 WEEKS WILL LOOSE PAYMENT, CREDIT, AND/OR AND DEPOSIT, NO EXCEPTIONS! NO REFUNDS, ALL SALES ARE FINAL ONCE PAYMENT IS RECEIVED, THANK YOU AND I LOOK FORWARD IN MAKING YOUR LIFE SWEETER!

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SINCERELY,

MRS. SWEETNESS

All purchases when picking up must be on-time. If orders are not picked up on-time as agreed upon, you will have a 15 minute grace period, after 15 minutes late of missing your pick-up window, you will forfeit your order (no refunds) and we will not be liable if someone is not available upon discretion. 

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Mrs. Sweetness Sweet Treats does not accept returns, exchanges, or cancellations less than four weeks' notice unless otherwise stated or agreed upon. All sales are final, and all deposits are non-refundable, no exceptions. If you choose to pick-up your cake(s)/order(s) and transport it yourself:

 

Mrs. Sweetness Sweet Treats is not liable or responsible for any damages to the cake after pick-up and not limited to during transportation, set-up, or any time thereafter once it has left our hands. You should prepare your vehicle so it is clean and free of items or debris that could roll, hit, slide, or fall into or unto cake(s). Cake(s) are fragile and you agree to drive safe, careful, and slowly.

 

Mrs. Sweetness Sweet Treats has prepared a custom-designed cake(s) for this occasion using fresh cake and buttercream as requested by the client. As such, the client for this event has been advised that the cake(s), should be kept out of direct sunlight and/or heat and be kept at moderate/room temperature (not greater than 72°) in order to maintain the integrity of its components as well as prevent melting.

 

Should the client choose to keep this cake in a location where the cake is exposed to higher than recommended temperatures, we cannot guarantee the stability of the cake and buttercream, therefore, I will not accept any responsibility for any changes to its structure or contents as a result. Cakes that are exposed to high temperature, will cause the buttercream to melt, that includes but not limited to fondant and whipped cream cakes as well.

 

*I agree to the following terms: the weather is 72° or less, directions will be given to the venue or person(s) responsible for cake(s) made by Mrs. Sweetness Sweet Treats to keep the cake(s) indoors and at a moderate temperature as specified and agreed as stated above. Bringing them out ONLY 30 minutes prior to before the cake cutting and/or ceremony.